RETURNS

YOU MAY REQUEST A RETURN ON ANY ITEM PURCHASED (EXCLUDING CUSTOM MADE ITEMS) ON SHELLEYCAUDILLDESIGNS.COM WITHIN 7 DAYS OF THE DATE YOU RECEIVE THE MERCHANDISE. RETURNS WILL ONLY BE EXCEPTED ON UNWORN, UNWASHED AND UNDAMAGED ITEMS.  

HERE’S HOW:

1. FILL OUT THE RETURN FORM

2. MAKE SURE THE MERCHANDISE YOU RETURN IS IN ITS ORIGINAL CONDITION, TAGS AND PACKAGING INCLUDED.

3. USE THE USPS RETURN LABEL INCLUDED WITH YOUR ORDER FOR EASY SHIPPING.

DUE TO MERCHANDISING RESTRICTIONS, ALL RETURNS MUST BE SHIPPED FROM THE SAME COUNTRY THEY WERE PURCHASED FROM.

PLEASE NOTE THAT THERE ARE NO RETURNS OF SHELLEYCAUDILLDESIGNS.COM CUSTOM MADE ITEMS. 

ALL CUSTOM MADE ITEMS ARE FINAL SALE

ONCE YOUR PACKAGE REACHES THE WAREHOUSE, PLEASE ALLOW 3 TO 7 BUSINESS DAYS (DEPENDING ON PEAK TIMES) FOR YOUR RETURN TO BE PROCESSED. IF YOUR RETURN DOES NOT MEET THE CONDITIONS LISTED, THE PACKAGE WILL BE SENT BACK TO YOU. WHEN YOUR RETURN HAS BEEN ACCEPTED, YOUR REFUND WILL BE ISSUED AND YOU WILL RECEIVE A CONFIRMATION EMAIL.

YOU CAN CERTAINLY USE A DIFFERENT COURIER THAN THE ONE THAT DELIVERED THE PACKAGE. PLEASE SEND THE RETURN TO THE FOLLOWING

ADDRESS:

SHELLEY CAUDILL

12810 CASWELL AVENUE SUITE 205

LOS ANGELES, CA 90066

KEEP IN MIND THAT IF YOU DO NOT USE OUR RETURN LABEL, SHELLEYCAUDILLDESIGNS.COM IS NOT RESPONSIBLE FOR ANY THEFT OR LOSS DURING TRANSPORT; THEREFORE, WE SUGGEST YOU CHOOSE A TRACKABLE SHIPPING SERVICE.

FOR SECURITY REASONS, WE CANNOT REFUND A CREDIT CARD THAT IS DIFFERENT FROM THE ONE USED FOR THE PURCHASE.

IF YOU LOST THE PRE-ADDRESSED RETURN LABEL, CONTACT US.